Return & Refund Policy

We want every part you order to work. This policy explains when you can return an item and how refunds are made.

What you can return

You can request a return or replacement within 7 days of delivery if the item is:

• Dead on arrival or defective: it does not work as described when first used correctly.
• Damaged in transit: physically broken, bent or crushed on arrival.
• Wrong or missing: a different product, value, variant or quantity from what you ordered.

Report damaged, missing or wrong items within 48 hours of delivery, with photos and, where possible, your unboxing video.

What cannot be returned

• Items that have been soldered, desoldered, cut, modified, programmed or flashed (apart from testing a board as supplied), or that have been damaged by wrong wiring, over-voltage, reverse polarity or static discharge.
• Items without the original packaging, accessories, manuals or labels, or with a missing or tampered serial or seller label.
• Opened consumables: 3D printer filament and resin, solder wire, flux, glue sticks, heat-shrink, and cut-to-length wire or cable.
• Lithium batteries that have been used, swollen through misuse, or physically damaged after delivery.
• Software, licences and downloadable products.
• Items bought because of "change of mind" or wrong selection, unless the product page says returns are accepted for that item.

How to request a return

1. Go to My Account → Orders, open the order, and choose Return for the item. You can also e-mail [email protected] with your order number.
2. Describe the problem and add photos or a short video. For defective electronics, a picture of your wiring or test setup helps us approve the return quickly.
3. After approval, we arrange a reverse pickup where available. Otherwise we tell you where to send the item.
4. Pack the item securely in its original packaging. Items damaged in the return parcel because of poor packing may be rejected.

Inspection, replacement and refund

• The seller inspects the returned item within 3 business days of receiving it.
• If the claim is approved, you get a replacement or, if no replacement is available, a refund.
• Prepaid orders: the refund goes to the original payment method, usually within 5–7 business days of approval. Your bank may take a few extra days to show it.
• If the return is approved, we refund the shipping charges paid for that item.
• If the returned item fails inspection because it matches one of the exclusions above, we send it back to you and no refund is made.

Cancellations

You can cancel an order from My Account → Orders until it has been shipped. Prepaid cancellations are refunded in full to the original payment method. Orders that have already shipped cannot be cancelled. You can refuse the delivery or request a return under this policy.

Warranty

Some products carry a manufacturer's or seller's warranty, shown on the product page. Warranty claims after the 7-day return window are handled under that warranty's terms.

Contact

E-mail [email protected] or call +91 85903 13769 (Mon–Sat, 10 am–6 pm).